GENERAL ENQUIRY: 0800 804 4080

Trustpilot

SALES ENQUIRY: 0800 542 6045

Find A Branch Near You
Finance Available
Partner With Us
Free Brochure
We Want Your Stairlift

FAQ

Common Stairlift Questions & Answers

Finding the right stairlift For You?

Have questions about stairlifts? You’re in the right place. Our Stairlift Buying Guide and Frequently Asked Questions section below covers everything you need to know, whether you’re considering buying or renting, need a straight or curved stairlift, or are exploring new vs. reconditioned options.

Our expert team at Leodis is here to help you make the right choice. Need a quick answer or a bit of reassurance? Call our friendly Sales Team, we’re always happy to assist.

Call Now

Stairlift Costs, Payment & Installation Times

Looking to understand how much stairlifts cost, how you pay, or how long it takes to install? This section covers everything you need to know about stairlift prices , deposit requirements, and our quick turnaround on stairlift fitting.

How and when do I pay for my stairlift?
We ask for a small non-refundable deposit of £150 upon ordering. This can be paid by BACS, cheque or a debit/credit cards. The balance is then payable once we’ve completed the installation and you have your lift in perfect working order.
How much do stairlifts cost?

Costs vary based on whether the stairlift is straight or curved, and new or reconditioned. You can read further details on stairlift costs here..

How long will it take to install my stairlift?

Our expert, friendly engineer will install a straight stairlift in around 2-3 hours. Curved stairlifts take a little longer, but we should still be done and tidied within 4-5 hours.

Once the installation is complete, your Leodis engineer will clear away any packaging, and leave your stairway clean and tidy. He will then show you how to operate your stairlift, let you try it out, and answer any queries you may have. Only when you are satisfied do you pay.

How long do stairlifts last?
The answer varies depending on make, model, and whether or not the stairlift is new or reconditioned. On average, a top of the line, well maintained stairlift will last for around a decade. Potentially upwards of 15 years.

A lot of factors impact the longevity of the device.

How long will I have to wait for my stairlift?

Depending on whether you’ve ordered a new or reconditioned model, this usually takes just a few days. We also offer next-day installation in urgent cases.

Stairlift Purchase, Rental & Removal Options

Not sure whether to buy or rent a stairlift? Or wondering what happens when you no longer need it? This section helps you explore flexible stairlift ownership options and our removal services.

Do you only sell new stairlifts?
No! We supply and install new and reconditioned straight and curved stairlifts. All our reconditioned models are recent models and come with full service and warranty support. They are usually available for next day delivery too.

As your independent, impartial stairlift specialists we can advise and install the product that best suits your specific requirements – call us to discuss your options.

What happens if I no longer need my stairlift?

Not every stairlift we install will be required forever. But as long term injuries heal, or long-awaited operations happen, you may find not every stairlift company wants to get involved in removing your stairlift. They just want to install them.

At Leodis, we offer a complete package from installation to removal. We may even buy back your stairlift. We can’t promise that it will always happen, and it will depend on a number of factors, including:

  • Make and model of stairlift
  • The age of your stairlift
  • Whether it was bought new or reconditioned
  • Our current stock levels

Even if we don’t buy back your stairlift, we will be able to remove it for a small fee, and even put you in contact with someone who may be interested in taking it.

Can I rent a stairlift?

Yes, stairlift rental is available. To explore if it’s the right option for you, see our detailed Stairlift Rental Guide covering pros, cons, and how the process works.

Can stairlifts be removed?

Yes. If you purchased from Leodis, we’ll remove it free of charge. If not, we can still professionally remove it for a small fee. We may even offer to buy it back depending on its condition.

Types of Stairlifts & Staircase Compatibility

Wondering if your home is suitable for a stairlift? Learn the difference between straight and curved stairlifts, and discover how we install stairlifts on virtually any staircase, including narrow or unusual layouts.

Can stairlifts go around corners?
Absolutely! Stairlifts can go around corners. Curved stairlifts are used when your staircase is constructed with one or more bends. Curved tracks can be used and fitted bespoke to your staircase, no matter how many corners there are!

Curved stairlifts can be fitted new or reconditioned, and they’re available to both purchase and as a rental. Even more complex staircases can be tackled. For example, with spiral staircases we use a ‘freecurve’ staircase to effortlessly move along the constantly bending track. If you still have questions you can visit the page linked above or give us a call today to learn more.

Will my stairlift be attached to the wall?
Many people think that, but in actual fact stairlifts are attached directly to the staircase itself. During your free home survey our engineer will advise you on the most convenient side of the stairs for your stairlift and let you know if anything else (i.e. radiators) may need to be moved.
What’s the difference between a straight and a curved stairlift?

A straight stairlift runs along a single flight of stairs. A curved stairlift is custom-built to follow bends, landings, or spiral staircases.

Can stairlifts be fitted to any staircase?

Yes. We install stairlifts on straight, curved, and narrow staircases, both indoors and outdoors.

I have a narrow staircase – can I get one to fit?

Most likely, yes. Slimline models are designed for staircases at least 750mm (29 inches) wide and include foldable seats and footrests to maximise space.

Stairlift Features for Mobility & Accessibility Needs

If you have limited mobility, arthritis, or difficulty sitting or bending, a stairlift can still be a safe and practical option. This section answers common accessibility concerns and showcases special features like perch stairlifts and ergonomic controls.

What do I do when I need a new carpet?
If you’re planning on fitting a new carpet and stairlift, do the carpet first. If that’s not possible, we can remove and then reinstall your stairlift, but there will be a charge.
Will I fall off my stairlift?
Every stairlift we install has armrests and seatbelts as standard, so you’ll always feel safe and secure using it.
How can I stop children using my stairlift?
Stairlifts can be an exciting novelty for children but they shouldn’t be allowed to use them unsupervised. To ensure no one (whatever their age) can use your stairlift without your approval, every model comes with a lockable isolation key.
I have difficulty in bending my knees or hips – can I still use a stairlift?

Yes. Perch or standing stairlifts allow you to stand during use, which is ideal if sitting is uncomfortable. You’ll need to be steady on your feet.

I have arthritis in my hands – will I still be able to use my stairlift?

Yes. Stairlifts come with large, simple controls and remote handsets that are easy to use, even with reduced grip or joint pain.

My partner doesn’t want to use the stairlift – will he/she still be able to use the stairs normally?

Yes. The seat, armrests, and footrest fold up neatly, leaving the staircase clear for other users.

Stairlift Power, Charging & Safety Features

Stairlifts are designed to be safe, reliable, and functional even during power cuts. Here you’ll learn how stairlifts are powered, what to do in an emergency, and the built-in safety mechanisms that protect you every step of the way.

What happens if there is a power cut?
Because it uses rechargeable batteries, your stairlift will still work for a limited time if you have a power cut. Of course, the more you keep your stairlift charged, the longer it will last in a power cut.
What happens if something is blocking the way?
Every stairlift we supply has a sensor in the footplate to detect obstructions. Should your stairlift identify an object lying in its path, it will halt its journey. To get moving again, reverse the stairlift a little, remove the obstruction, and continue on your journey.
What powers my stairlift? Are they battery operated?

Yes. Stairlifts are powered by rechargeable batteries and automatically charge when parked at the top or bottom of the rail.

If there’s a power cut, will I be stuck?

No. Stairlifts continue to operate for several hours thanks to battery backup, even if your mains power goes out.

What happens if my stairlift stops and won’t re-start?

Contact our support team. Many issues can be resolved over the phone, but if needed, we’ll send an engineer, usually the same day.

Frequently Asked Questions

How do I keep my stairlift charged?
Each stairlift is battery operated and most re-charge when left on a charge point at either end of the track. If you get off your stairlift before it has reached the charge point your stairlift will beep at you. Always keep your stairlift charged – if the batteries go flat they may need to be replaced.

In the case of some of our stairlifts, the whole track is a charge point, so you needn’t worry about running the chair right to the end of the track.

Will my stairlift be attached to the wall?
Many people think that, but in actual fact stairlifts are attached directly to the staircase itself. During your free home survey our engineer will advise you on the most convenient side of the stairs for your stairlift and let you know if anything else (i.e. radiators) may need to be moved.
Are stairlifts safe and easy to use?

Absolutely. All our models meet the latest safety standards. Features include smooth stops, obstruction detection, seat belts, and easy-to-use controls.

How do stairlifts work?

A stairlift is a motorised seat that moves along a rail fixed to your staircase. It carries you safely up and down using battery power, with controls for easy operation and automatic recharging.

There is a doorway at the bottom of my stairs and my stairlift will be in the way – what can I do?

Many stairlifts offer hinged or folding tracks that lift out of the way when not in use. These can be manual or powered, preventing obstruction and trip hazards.