sTAIR LIFT faqS
Have questions about stairlifts? You’re in the right place. Our Stairlift Buying Guide and Frequently Asked Questions section below covers everything you need to know, whether you’re considering buying or renting, need a straight or curved stairlift, or are exploring new vs. reconditioned options.
Our expert team at Leodis is here to help you make the right choice. Need a quick answer or a bit of reassurance? Call our friendly team, we’re always happy to assist.
general stairlift faqs
How do I keep my stairlift charged?
Each stairlift is battery operated and most re-charge when left on a charge point at either end of the track. If you get off your stairlift before it has reached the charge point your stairlift will beep. We recommend always keeping your stairlift charged. If your stairlift batteries to go flat, they may need to be replaced. Our engineers carry replaceable and brand new batteries.
Will my stairlift be attached to the wall?
Many people think that, but in actual fact stairlifts are attached directly to the staircase itself. During your free home survey our engineer will advise you on the most convenient side of the stairs for your stairlift and let you know if anything else (i.e. radiators) will need to be moved. We take our time and make sure we approach stairlift installation in a minimally invasive way.
Do you only sell new stairlifts?
No, we supply and install new and preowned or reconditioned straight and curved stairlifts. All our reconditioned models are carefully selected models, and come with two years full service and warranty support.
As your independent, impartial stairlift specialists we can advise and install the product that best suits your specific requirements – call us to discuss your options.
What happens to my stairlift in a power cut?
During a power cut, your Leodis Stairlift batteries will continue to work. Fully charged batteries will work for at least 8 return journeys (up and back down your stairs), in an average house with an average staircase.
Will my stairlift be noisy?
Your Leodis Stairlift stair lift is fitted with various sounds for safety. Your stairlift will beep when you start your journey upstairs or downstairs. As it is battery powered, it makes a soft sound when in use.
Do you have a choice of colours?
Yes, at Leodis Stairlifts we offer a range of upholstery options to suit your home. .
Is it easy to operate?
Each Leodis stairlift has a range of features and extras to ensure that it is very easy to use for all users.
Do you offer a standing stairlift or a perch stairlift at Leodis Stairlifts?
Yes, we offer the Leodis 1000 on straight staircases and the Leodis 4000 on curved staircases. These are specifically designed for people with limited mobility. Both the Leodis 1000 and the Leodis 4000 stairlift helps customers maintain an upright position. A perch stairlift is also a great option for narrow staircases. If you have a narrow staircase, don’t worry, we have options.
Can stairlifts go round corners?
Our Curved Stairlifts are designed to navigate complex corners. Curved stairlifts are used when your staircase is constructed with one or more bends. Curved tracks can be used and fitted bespoke to your staircase, no matter how many corners there are.
I have a narrow staircase, can I still have a stairlift?
Most likely, yes. Slimline models are designed for staircases at least 750mm (29 inches) wide and include foldable seats and footrests to maximise space.
My partner doesn’t want to use the stairlift – will he/she still be able to use the stairs normally?
Yes. The seat, armrests, and footrest fold up neatly, leaving the staircase clear for other users.
stairlift installation and removal process
Will the stairlift damage my carpet on the stairs?
If you’re planning on fitting a new carpet and stairlift, do the carpet first. If that’s not possible, we can remove and then reinstall your stairlift, but there will be a charge.
How long does a stairlift installation take?
Our expert, friendly engineer will install a straight stairlift in around 2-3 hours. Curved stairlifts take a little longer, but we should still be done and tidied within 4-5 hours.
Once the installation is complete, your Leodis engineer will clear away any packaging, and leave your stairway clean and tidy. They will then show you how to operate your stairlift, let you try it out, and answer any queries you may have. Only when you are satisfied do you pay.
Who installs your stairlifts?
One of our highly trained engineers will install your brand new or pre-owned and reconditioned stairlift.
How long will I have to wait for my stairlift?
Depending on whether you’ve ordered a new or reconditioned model, this usually takes just a few days. We also offer next-day installation in urgent cases.
What happens if I no longer need my stairlift?
At Leodis Stairlifts, we offer a Stairlift Buy Back Service if you stairlift is still under warranty. If your stairlift is no longer under warranty, we will may still be able to offer a free removal service subject to condition of the stairlift.
stairlift aftercare
What warranty is included with a Leodis Stairlift?
All Leodis Stairlifts, all new and reconditioned or pre-owned stairlifts come with a 2 year comprehensive warranty. We also provide 24/7 365 days a year customer service and call out. All call outs are attended on the same day.
Rented stairlifts also benefit from the same 24/7 365 days a year customer service and call out. All our call outs are attended on the same day.
What happens if i no longer need my stairlift - do you do stairlift removal?
At Leodis Stairlifts, we offer a Stairlift Buy Back Service if you stairlift is still under warranty. If your stairlift is no longer under warranty, we will may still be able to offer a free removal service subject to condition of the stairlift.
stairlift prices
How much do Leodis stairlifts cost?
Our straight stairlift prices start at £1,750 and include two-year warranty, servicing, and spare batteries. Our Curved stairlift prices start at £2,750 and include two-year warranty, servicing and spare batteries. Our Outdoor stairlift prices start at £2,950. You can read further details on stairlift costs here.
How and when do I pay for my stairlift?
We ask for a small non-refundable deposit of £150 upon ordering your stairlift. This can be paid by BACS, cheque or a debit/credit cards. The balance is then payable once we’ve completed the installation and you have your Leodis stair lift in perfect working order.
How much does a stairlift cost to run?
On average* a Leodis Stairlift stair lift costs around £18-20 in electricity per year to run, approximately 35p per week – less than a kettle.
*Based on average running costs and electricity prices – October 2026.
stairlift safety
What happens if i fall off a stairlift?
Every stairlift we install has armrests and seatbelts as standard, so you’ll always feel safe and secure using it.
How can I stop others (children, or grandchildren, for example) using my stairlift
Stairlifts can be an exciting novelty for children but they shouldn’t be allowed to use them unsupervised. To ensure no one (whatever their age) can use your stairlift without your approval, every model comes with a lockable isolation key.
I have difficulty bending my knee, can I still sit and use a stairlift?
Yes. A Perch or standing stairlifts allow you to stand during use, which is ideal if sitting is uncomfortable. You’ll need to be steady on your feet.
I have arthritis in my hands – will I still be able to use my stairlift?
Yes. Stairlifts come with large, simple controls and remote handsets that are easy to use, even with reduced grip or joint pain.